At very first time, they look very professional specially the support that answer in about 10-15 minutes. The problem starts
...Lagi
when you need further help, things that go beyond basic support.
For example, I have a hosting plan with a domain. Then I decided to buy an extra domain pointing to the primary. During the renew, they charged me for the secondary domain, which was already paid. I contacted their support and the answer was that the invoice was correct. They just solved the problem after a couple days.
I also renewed ID domain protection, which wasn't applied til I manually check the whois 2 months after the renewal.
I also had problems with e-mail SMTP server. They took about a month to fix the problem with their "spam bot". In the meanwhile, all registering/store/password recovery mails wasn't being sent what caused me a lot of problems.
They also sell the plans as "unmetered traffic", what isn't true in fact. They offer 30-60-90 gb on their plan, but if you don't pay attention, you will need to pay extra money for an upgrade.
Their memcache solution worked only for 2 months. I don't know why but I already asked them to turn it on about 3, 4 times before simply ignore the function and leave my website without this function.
I also asked them, when I bought the secondary domain I mentioned, to leave it working with URL masking, what never worked. The domain only worked, after many requests, as a 301 forwarding.
So I just recommend this hosting provider if you have a small website or if you gonna use it for testing purposes. If you need more than the basics from support or if you are planning to run a business with them, forget about or you gonna have a headache
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