GoDaddy vs Masterweb 2021

and overall experience I had with the service provider.

api sering bermasalah seperti website sering lambat diakses. Setelah di cek ternyata memang trafik dari web saya sendiri yang tinggi karena banyak pengunjung yang akses. Setelah saya meminta bantuan tim support dengan menjelaskan kendala yang ada. Akhirnya saya melakukan upgrade ke paket hosting yang lebih tinggi. Sampai sekarang alhamdulilah website dapat di akses dengan baik. Terima kasih tim support MasterWeb sudah memberikan saran agar saya upgrade layanan. Karena ternyata kalau saya tidak melakukan hal itu, website saya bisa saja di suspend karena ternyata web saya tersebut yang memberatkan server.

agents were helpless as they always said that the concerned department only works via email.
So this is what happened exactly,
On Friday 25-06-2021 12:19 AM , I got an email from Godaddy that on of my domain is serving some malicious content and I have 24 hours to remove that content, otherwise my domain will be suspended. They didn't provide any details of that content, instead just mentioned my homepage.
I contacted Godaddy live chat, the agent checked my site and confirm that my site is clean and nothing will happen, he asked me to email hostsec(at)godady.com, which I did.
While I was sending them an email, I got another email from Godaddy that my domain is now suspended, I asked the agent about it and he asked me to email hostsec(at)godaddy.com and they will add my domain again in my account.
In response to my email, I got a response from GoDaddy that I have violated some TOS, and the domain is now permanently suspended.
After that I replied to them and asked for a reason as I was sure that there was nothing wrong with my website, I also got it checked from my hosting provider, but in response, Godaddy said that they can't explain and I have to read TOS.
After that I had many chats with support agents and calls as well but they were helpless as they said that the concerned department only works via email and only that department can explain the reason, all of them asked me to email hostsec(at)godaddy.com, I did several emails and with each email, a new incident ID gets created, but I never got a reply
Following are the incident IDs created, I was emailing them whenever I had a chat with the agent and they all suggest emailing hostsec(at)godaddy.com with details.
45151090
45155445
45158064
45163408
Though I never got any response for the above incidents, on 30-06-2021, I got an email from Godaddy that another of my domains has been suspended as its serving malicious content, again they didn't provide any details.
Along with that suspension, I got a reply on my incident id 45158064, but the response was not anything about the domain, instead, they said that my account is now permanently closed, and this is how I lost all my domains.

update template, bahkan sekalian ganti templatenya, sampai bahkan disuruh recreate cpanel sama tech support saya manut aja supaya website saya sembuh,meski tak ada backup. Setelah saya buat ulang websitenya eh kena lagi sama hacker yg membuktikan server share masterweb tidak aman. Selain itu dari tgl 24 jan - 31 januari yg artinya sudah 1minggu, itu entah server atau apanyalah itu yg dilt 10 bermasalah sehingga website saya yg lain pun down sudah 7 hari non-stop .