Very good experience. No downtime in last 3 months.
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experi...
enced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
They will STEAL YOUR MONEY overcharging your card with increased renewal fees NO MATTER IF YOU CANCELED OR TRANSFERED AWAY!
If you complain they wo...
n't give the money back - they only refund as credit to reuse their crap service longer. There are so many reviews about the same scam. AKA. RUN AWAY!
Do not trust anything they say. If you have ever registered with them, contact your bank or Paypal to remove ANY LINK before they STEAL your money! I never got my money back even they promise refund on customer support and later change their mind. Don't trust them.
Mail and acces to website should be the the main services that this provider must give to the customers. They do, but when problems appear, "sadly it'...
s like this on shared servers, we can't do anything". So if you want solutions, they propose you to get a Hybrid or dedicated server. Like saying "we give you a service, but it's not 100% sure it will work". Especially with the new custom made software called "N0C", a proprietary software that Planet Hoster test on his live clients. Mails are blocked, sites are blocked. They have a sort of Captcha to unlock yourself, but that thingy was not tested and it's not working, so infinite Captcha displayed.
Bad experience, that I don't want to repeat, not for me, not for my clients. It was OK 10 years ago, now, the costs must be too big for actual number of customers, so "some must go". I don't mind paying more for a great service, thay know to do it since they were doing that in the past.
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