Moving to Rackspace cost us $7500 more than staying with AWS and all of that cost should have been prevented by the services we bought from them. Howe...
ver, when we asked for assistance it took them 6 months and dozens of calls to diagnose and find the cause which was something they should have reviewed as a part of the service we contracted for. Their negligence in oversight and lack of customer service cost us thousands and they refused to take any responsibility for their part even though they could see the long delays in response time. Do NOT switch from AWS to Rackspace!
Long story short. I spun up a few VMs in an attempt to get sequential IP addresses. The next day I found they limited my account to only allow 1 IP ...
address per VM and didn't tell me why. I tried contacting support, billing and then sales but nobody could tell me why I was on a "limited" account. They insisted that I provide my drivers license before they would speak to me. I don't give out my DL to anyone especially when I did nothing wrong.
I then complained on another website and they asked me to contact them directly. Then they went silent, so when I complained again they sent me a message stating I had violated their acceptable use policy and then terminated my account. Their policy is vague and can be used to terminate anyone for any reason.
I still have no idea what my original "infraction" was and was told by several employees in my phone calls I had done nothing wrong. It's my person opinion I am being punished because I complained publicly.
I was treated unfairly throughout this entire process and YES I will go somewhere else. But, not before I let everyone know how I was treated.
I have given support 1 star for their unwillingness to communicate and reliability 1 star because it took ME making phone calls and tracking down what was happening when they limited my account. They didn't other sending me the email to let me know there was an issue until AFTER I complained online.
We took some time to compare the hosting services of Rackspace and LiquidWeb to see which one is better. After just a few minutes we found that LiquidWeb is by far the better hosting provider. They give new customers a free domain name for a year, which is a great way to start. Their users give them an average score of 9.6 out of 10, which his far better than the 5.0 out of 10 that Rackspace receives. LiquidWeb also offers several extra types of hosting so users will be able to choose exactly what they want.
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