Knownhost vs ResellerClub 2020

I have a big website that gets millions of visits per month and never had any issues with my VPS server. all the issues i had (which is very very rare) was because of me or some issues related to the site CMS (i use wordpress) and their support fixed it all for me and in no time. i'm not even joking, their response time is astonishing and they really go above and beyond with their support. even if the issue was not related to the server they will advise me and guide me to the best way to fix it.
They are AWOSOME.
Trust me, if you used their service you will sleep soundly knowing that your website is in a good hand.

choosing the right plan with the best resources. Storage capacity is really good and with one-click installs, you can totally boost the resources. Thanks to the ResellerClub team and continuous efforts!

r to load during peak hours, not good anymore

In terms of cpu for a few website it’s probably over clouded, it just doesn’t run even with a few no traffic sites and worse you cannot upgrade to R1 $21,99 automatically, you have to move the sites one by one somehow to R1 so start directly with the R1 if that’s where you want to go. The first year it will be a competitive price to lure you, the second year is average but here is the hick, they suddenly send you price hikes as if it was a new pricing policy for all and start charging you a new more expensive price $25,99 although on all their website they’ll continue to advertise the lower price $21,99 in small letters from 2nd year, now it’s been 3 months so I guess they had plenty of time to upgrade their prices. When asking about the pricing issue support answered:
“I am escalating your Case to the concerned team and they will update you shortly.
In the meanwhile, I request your patience.“
Well still no answer after 10 days.
I’ve been a domain name customer for more than 10 years, and recently (more than a year ago) had the bad idea of moving a few cPanel reseller hosting your save a few bucks and now I am paying more for less as servers are less reliable, it’s ok for very low traffic sites basically.
I now pay $25,99/month, the thing is that you have to replenish / transfer money to your wallet each time with this company (and they charge you a percentage on top when paying through PayPal), they have no recurring billing system so you have to keep an eye on all your services to have sufficient balance and manually pay month after month at different dates all your services. One really annoying thing is that they sort of send you an alert mail month or weeks before but not a few days before the service actually stops so I had a few
Reliability of the server is average, support is slow, you get someone on the other end Ok but they are not technical so it always takes time to