My hosting was suspended on the first day of use for no reason, most services purchased are trial on other websites
Uptime guarantee is not true, SSL is not free. I was deceived

Mochahost review

I have a SW company, and more than 30 services are hosted on Mochahost. and I have used many of their offered services, VPS, JVMs, WordPress ...etc but all with the same result
Simply it is a very sour experince and I really do not recommend it to anyone and for the following reasons
- The tech support always tries to push the issue back to the customer
- They forcefully save your card and deduct payments even for theose services that you turned the auto-renewal off!
- HA they promise is simply nothing close to what you will get in the reality, lots of downtime with trimendious delays in resoluiton.
- No clear SLAs
- Once there was a wrong payment from their system, yet despite of that, no refund was allowed!!!
- And much more you will find when dealing with them!!!
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Simply, get away from Mocha

i signed up to move my website to Mochahost. After talking to customer service, I canceled the transfer. The rep didn't know much about her product. I kept telling her what webpage I was on and what I was seeing but she couldn't find or help me. I requested she transfer me to someone else but she refused. AVOID THIS COMPANY.

We have a total disk usage of 7GB and 437042 Inode. Even if the plan comes with "unlimited" storage, Mochahost considers my disk usage too much to do back-ups. Sadly I discovered that there are no back-ups only when I needed to restore. BTW, the restore was needed because of a bug too with MySQL. The worst part is that I contacted them, offered them to pay them support hours because I was desperate, I asked them to access the back-end and locate the old data that was detached from MySQL. They have a strong policy not to access shared servers from the back-end so they won't help you with any backend support, not even if you pay them.

So here is the summary of why they SUCK big time
[] You don't get backend technical support, not even if you pay them
[] You don't get any guarantee that your data is saved
[] They are not responsible for any data loss, even if they delete it on purpose
[] You won't get any backups because shortly they will consider your usage too much even if in reality 7GB is not that much.
[] They don't have any disaster recovery protection at the server level.

They might say they do everything you want to hear until you need it...

Terrible hosting services! The worst company I have seen in my 20 years of experience. They decide to reduce the number of accounts suddenly and they want us to abide by it! Then they suspend the account. Still cannot believe how terrible the company is! Never go for Mochahost! Trust me they are the worst!

These people are a big lie. I'm so frustrated by their behavior today. They promised a fixed renewal amount for lifetime since 1st renewal and got the same at my 1st renewal but today when I try to renew for another year, they just changed the price and it is higher than they promised. Even their customer service representatives are so unprofessional, I never got satisfied with their answered because they actually know nothing. I'm so surprised that how you can cheat customers this way?
Don't trust them, don't expect anything positive from customer service. Got worst experience ever in my life.

UPDATE - MochaHost tech support is unable to make MS Outlook 2019 work with the email server on either of the sites they are hosting for me. (As "proof" that MS Outlook 2019 works, they actually showed me screenshots of it supposedly working with a DIFFERENT email client from another software publisher. I have filed a formal complaint of fraud with the FTC through its website). I have been trying to set up two sites with this host over a week now. Their tech support is the absolute worst I have ever encountered. They provide virtually no help with setup. I can't get strait answers from them on where or how to upload files or transfer domains. They have a phone, but never answer it or reply to voice messages. They claim to have chat support, but their chat window never loads (if you are using a secure browser). When I complain, they insist that it is working and never check it or try to remedy the problem. Their replies to my email messages -- when they bother to reply at all -- are unresponsive to the questions asked. Either they bear little relation to the issue that I brought to their attention, or the questions are simply ignored. It seems like, when I submit a ticket on their web site, they sometimes just go in and mark it as "closed" without ever addressing the issue. And, to top it off, I think they're playing games with their pricing. I was led to believe that the plan I selected would end up costing about half what I was paying with my previous host. It has turned out to be only negligibly cheaper (a significant loss, in fact, if deduct the cost of the time they have wasted) and basically no tech support or any way to get my sites up and running. I've been dealing with web hosting companies for over 30 years and never encountered one that has been this bad right from the outset. I would have given it a score of zero, but 2 out of 10 appears to be the limit that I am allowed to post.