Wawasan Ahli dan Pengguna oleh Pelanggan Crazy Domains:
Crazy Domains' cloud web hosting servers are built at enterprise level for high performance and scalability to deliver blazing website speeds with maximum reliability and security.
I recently created a new company and domain name. Within a week of having it running the site is offline and support have escalated it but 24 Hours later there is no resolution. Being an IT Manager I am well versed in what the issue is however its the simple fact it is still offline 24 hours later with no resolution or end in site. I am sorry I ever went or used them and in addition I can access there FTP manager via there Hosting Portal but cant download my site using it. When I try to ftp to the site separate to there hosting platform it does not exist. So I effectively cant get my site to relocate it anywhere. I will not be using them again in future nor any of my business clients.
Terrible company... all they care about is conning consumers into buying domains (at a low rate) to then learn the said domain you have just purchased is next to useless.
They basically sell you a domain name you can't do anything with and then ask you to pay more (than other providers) to make it work. You literally can't do anything with the domain you purchase until you purchase more options. You can't even do a redirect to an exisiting site without paying more and more money.
NO info or warnings are visible about the pointless domain purchase. Either during the adding to cart section or the payment section of the site. You might as well write your domain name on a scrap piece of paper and save yourself some money for all the use the domain purchase is.
These guys are crooks and everyone should stay away from them.
This is in reference to upgrading your domain with Premium DNS. We made a thorough investigation and we understand why it might cause you some troublesome.
First, we were just making a comprehension on why you might need the Premium DNS. We have read your concern and as it seems, you might need to do a Web Redirection.
But why pay for extra for a TXT Record?
Premium DNS, on the other hand, offers much more than Standard DNS. It gives you a reliable and secure cloud service that utilizes multiple locations to ensure your DNS hosting is the fastest possible. Premium DNS also includes advanced DDos Protection, which means that you will have advanced safeguards against attacks. You will NOT only paying for the TXT but rather, it gives you more functionalities such as web forwarding and email forwarding.
We would like to send you an email and provide you with possible resolutions as needed.
UPDATE. Its now been over the 60 days required to move MY domains (to a trustworthy company) and when I have tried to log into my account this morning it has been blocked. The reason the live chat has given me is because I made a complaint to Paypal (who I used to pay the CrazyConDomains). The Paypal case was closed over one month ago and as the domains were only $9, I thought I'd just leave it (I really have better things to do with my time) until the 60 days were up and I could move away from these crooks!
So, as of right now... I can't login to MY account, I can't transfer MY domains, they wont give me MY Domain EPP Keys and they have said they will need to speak with accounts to reactivate the account (even though its been over 50 days since the case was closed).
This company is the worst I've ever had to deal with in over 25 years of buying and using domain providers!!!
They hide standard options (available from other providers) and extra fees behind their T&Cs. You can't see these fees until the domains are purchased and then the T&Cs say you can't cancel an order because the domain is active... You only get to see the extra fees and missing standard options after you pay and the domain is active... they have you locked in!!! It's like buying a car only to find out once they hand over the keys the engine is extra, absolutely disgusting company!
Don't think because these guys are described as cheaper, they are better. So glad I only spent $9 with them.
Do yourself a favour and never use this company... sometimes the cheapest option is the best!
A RIP OFF - NEVER USE CRAZYDOMAINS. So many issues, friendly customer team but they cannot resolve much. Impossible to escalate to senior technicians. You will have to explain your issue to different people every time you call. No-one will really own the issues. Things that should take minutes to solve take DAYS. I gave up. Moving hosting & ssl to a new provider. But even that, it is been a nightmare, they will use nasty tactics to make it almost impossible to move away, will send you icorrect/invalid files. I just cannot afford keep losing more visits and customers. It is been a nightmare and hours wasted on emails and calls.
We would like to apologize for your experience, we did not want this to happen and it is never our intention for you to feel this way. We are sorry for not meeting your expectation and we appreciate you bringing this to our attention and we hope that you will allow us to further work on this case and address it accordingly.
Kindly provide us any account details (domain name, customer ID, email address, invoice number) we will check your account further so we can find the most suitable resolution to your concern. You can reply your account details or send it to me via rose@crazydomains.com.
The Crazy Domain team have always sorted out any issues swiftly and drama free! The process is always straight forward, speedy, and efficient. They're probably the only customer service team I actually look forward to reaching out to when I have an issue, because I know I'll get the help I need!
Thank you for leaving us such a wonderful review. We are thrilled that your problem has been solved promptly our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need help in the future, you can always call us at 1300210210 or send me a message at help@crazydomains.com. We are available 24/7 to help you.
I have been having email issues after my domain expired and I renewed after the fact.. Joshua was excellent in helping me resolve the issues... he was patient and went through all the steps I needed to do in order to get back up and running.. EXCELLENT SERVICE!!
Thank you for your 5 star review. It feels so great hearing such a wonderful praise from our valued customer. We are pleased to know the service we provided is exceptional. Thank you for trusting us with your business.
We will strive to deliver great experiences consistently. For your further inquiry, you can all us at 1300210210 or send us an email at help@crazydomains.com. We are available 24/7.
We are overjoyed to hear your thoughts, it is a pleasure to know that our team remarkably assisted you promptly in a professional manner. Let this be a reminder that we thrive every day to make your experience with us even more pleasurable.
Stay connected by contacting us through 1300 210 210 or simply send your queries at supportreviews@crazydomains.com.
We are grateful for your review and we thank you for the 5-star rating. Excellent customer service is what we proud of and it pleases us knowing that Joshua has you helped in sorting out your concern quickly.
If you need help in the future, you can always call us at 1300210210 or send me a message at supportreviews@crazydomains.com.au. We are available 24/7 to help you.
I've been tackling the task of connecting my domains with a few different build sites recently which has been a bit of a minefield. The onsite chat support have been quick to respond and amazingly helpful in the process. Thanks Joshua and the team that have been so patient and able to help me out.
Thank you for your wonderful review regarding your experience with us. We work hard to provide high levels of service so we will share your compliments with our team to let them know that their efforts are appreciated. We will surely commend Joshua for a job well done.
If you have any questions in the future, you can always call us at 1300210210 or send us a message at help@crazydomains.com.We are available 24/7 to help you.
Crazy Domains offers various types of hosting, including Web Hosting, Business Hosting, WordPress Hosting, VPS Hosting, and Business Email Hosting, each tailored to different needs and scales of operation.
Does Crazy Domains provide a money-back guarantee?
Yes, Crazy Domains offers a 60-day money-back guarantee across most of its hosting plans, giving customers ample time to evaluate their services.
Can I upgrade my hosting plan at any time?
Yes, you can upgrade your hosting plan anytime with Crazy Domains. This flexibility helps accommodate your website’s growth as your needs change.
How does Crazy Domains ensure the security of hosted websites?
Crazy Domains employs several security measures, including free SSL certificates for the first year, malware protection, and DDoS protection to ensure the safety and reliability of hosted websites.
What support options does Crazy Domains provide?
Crazy Domains offers 24/7 support through various channels, including live chat, phone, and email, ensuring that help is readily available whenever needed.
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